Reasons to choose Breakfix Maintenance from Columbus UK
Engineering Workforce
300+ voice and data Breakfix Maintenance engineers capable of reaching 97.5% of the UK’s business community within the hour.
Scale
We leverage the largest provider of multi-vendor maintenance in the UK which has 22 national forward spares locations.
Flexibility
We offer six different Breakfix Maintenance service plans to meet your varying technical support requirements.
Hardware Exchanges
Columbus provides comprehensive service level agreements including a like-for-like swap on hardware if we cannot fix the issue.
Breakfix Maintenance from Columbus UK
Breakfix Maintenance from Columbus UK offers a robust and cost-effective solution covering phone system and IT hardware maintenance. Most organisations rely on an always-on IT and telecoms infrastructure and the effects of downtime can be very costly to businesses that rely on email, CRM, phone systems and other business applications and hardware that are managed in house. You simply cannot afford your technology to stop working.
In the event that you do have downtime, Columbus can help you. We offer a comprehensive set of Breakfix Maintenance services for a wide range of phone systems and IT hardware. The service will give you the peace of mind that if something does go wrong you can rely on Columbus to get you back up and running quickly and cost effectively.
Comprehensive Telephony and IT Support
Choose a Breakfix Maintenance package to suit your operational requirements and budget:
Standard Business Support
- 24/7/365 service desk access hours
- Monday to Friday cover (08:30-17:30)
- 4 hour critical response time
Advanced Business Support
- 24/7/365 service desk access hours
- Monday to Sunday cover (08:30-17:30)
- Bank Holidays included
- 4 hour critical response time
Complete Voice
- 24/7/365 service desk access hours
- 24/7/365 cover
- Bank Holidays included
- 4 hour critical response time
Complete Voice Plus
- 24/7/365 service desk access hours
- 24/7/365 cover
- Bank Holidays included
- 1 hour critical response time
- 4 hour engineer to site
Complete IT
- 24/7/365 service desk access hours
- 24/7/365 cover
- Bank Holidays included
- 4 hour critical response time
- 4 hour engineer to site
Complete IT Plus
- 24/7/365 service desk access hours
- 24/7/365 cover
- Bank Holidays included
- 1 hour critical response time
- 4 hour engineer to site
- Next business day fix
Service Highlights
- Largest provider of Multi-Vendor Maintenance in the UK
- Over 300 Voice and Data Field Maintenance Engineers
- Experienced and security cleared engineering teams
- UK wide Geographical coverage
- Capable of reaching 97.5% of the UK’s business community within the hour
- National Forward Spares Locations
- 6 Contracted Service Levels to suit all customer requirements
- Like-for-Like swap on Hardware if we cannot fix the issue
- Unlimited Vendor approved parts and Labour
- Used/Faulty Parts recovery from site
- No hidden charges
- Fast and efficient fault resolution
Frequently Asked Questions
Which phone systems do you cover?
| Avaya Index | BT Inspiration | LG GDK 100 | Norstar Compact | Siemens Hi-Path 3700 |
| Avaya IP Office 401 | BT Pathway | LG IPECS | Panasonic KXTDA | Siemens Hi-Path 3750 |
| Avaya IP Office 403 | BT Renown | LG LDK 20 | Panasonic KXTDE | Siemens Hi-Path 3800 |
| Avaya IP Office 406 | BT Revelation | LG LDK 50 | Panasonic KX-NCP 500/1000 | Samsung OfficeServ 7030 |
| Avaya IP Office 412 | BT Versatility | LG LDK 100 | Panasonic NS700/1000 | Samsung OfficeServ 7100 |
| Avaya IP Office 500 | Ericsson BP50 | LG UCP | Panasonic KX-TEA | Samsung OfficeServ 7200 |
| Avaya IP Office Server Edition | Ericsson BP250 | LG Emg80 | Siemens Hi-Path 540 | Samsung OfficeServ 7400 |
| BCM 50 | LG GDK 16 | Mitel MIVO250 5000 | Siemens Hi-Path 3300 | Samsung DCS816 |
| BCM 200 | LG GDK 34i | NEC XN120 | Siemens Hi-Path 3350 | Toshiba Strata CTX |
| BCM 400 | LG GDK 20w | NEC SL1100 | Siemens Hi-Path 3500 | Toshiba Strata CIX |
| BCM 450 | LG GDK 186 | Norstar Modular | Siemens Hi-Path 3550 | Toshiba DK280 |
What IT hardware and equipment do you cover?
| Desktops | Blade Server |
| Laptops | Low Server (Wintel) |
| Blade Enclosure C3000 | Medium Server (Wintel) |
| Blade Enclosure C7000 | High Server (Wintel) |
| Dell Blade PowerEdge 1855/1955 Chassis | UPS (<1 Kva) |
| Dell M1000e | UPS (1-2 Kva) |
| Colour Laser Printer | UPS (2-3 Kva) |
| Dot Matrix/Inkjet Printer | Routers |
| Mono Printer | Switches |
| Large MFP (Floorstanding) | Access Points |
What are your service levels?
| Services | Standard Business Support | Advanced Business Support | Complete Voice | Complete IT | Complete Voice Plus | Complete IT Plus |
| Helpdesk Access Hours | 24x7x365 | 24x7x365 | 24x7x365 | 24x7x365 | 24x7x365 | 24x7x365 |
| Days of Cover | Monday to Friday | Monday to Sunday | 24x7x365 | 24x7x365 | 24x7x365 | 24x7x365 |
| Hours of Cover | 08:30 – 17:30 | 08:30 – 17:30 | 24 hrs | 24 hrs | 24 hrs | 24 hrs |
| Bank Holidays | Excluded | Included | Included | Included | Included | Included |
| Engineer on Site | x | x | x | 4 Clock Hours for P1 Incidents 4 Business Hours for all other Incidents | 4 Clock Hours for P1 Incidents 4 Business Hours for all other Incidents | 4 Clock Hours for P1 Incidents 4 Business Hours for all other Incidents |
| Next Business Day Fix | x | x | x | x | x | Included |
| Response Times | ||||||
| Priority 1 – Critical | 4 Clock Hours | 4 Clock Hours | 4 Clock Hours | 4 Clock Hours | 1 Clock Hour | 1 Clock Hour |
| Priority 2 – Major | 6 Clock Hours | 6 Clock Hours | 6 Clock Hours | 6 Clock Hours | 6 Clock Hours | 6 Clock Hours |
| Priority 3 – Minor | 8 Business Hours | 8 Business Hours | 8 Business Hours | 8 Business Hours | 8 Business Hours | 8 Business Hours |
| Priority 6 – Knowledge Request | 5 Business Days | 5 Business Days | 5 Business Days | 5 Business Days | 5 Business Days | 5 Business Days |
Want to find out more about Columbus Breakfix Maintenance? Get in touch.
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“Make operational life simpler by switching to a single, reliable and trusted solution provider and concentrate on what’s really important to your business.”
What We Deliver…
Outstanding customer service and account management
A single supplier to help you consolidate services and reduce costs
Hassle free switching from your incumbent provider
Excellent network coverage and resilience
Extensive, high quality portfolio of services covering voice, data, mobile and IT
Reduced admin time with a single invoice for all services and a single point of contact
Big savings on multiple service bundles, competitive tariffs and accurate and timely bills
Commercial strength, stability and longevity