CRM Integration for Horizon Hosted Telephony expanded

CRM Integration update for Horizon

CRM Integration capabilities of Horizon, the UK market-leading hosted phone system and UC solution from Columbus have been expanded. Compatible with over 70 of the top CRM packages including Salesforce and Microsoft Dynamics, Horizon Integrator CRM provides easy telephony integration with your preferred CRM program and helps improve user efficiency and productivity.  On top of our recent addition of call activity logging, which is now enabled in Dynamics CRM 365, Bullhorn and Salesforce, we are delighted to advise that we have released the next iteration of the Horizon Integrator CRM. The June release includes five new CRM’s and latest version support for a number of existing CRM integrations.

The new compatible CRM’s are:

Functionality varies from CRM to CRM but in broad terms it means that your CRM system and hosted telephony service are connected and can be used in tandem providing quick and easy access to contacts, customer details can be screen popped when a call is received or you can use click to dial for easy outbound calling within the CRM itself. For a full list of compatible CRM’s please visit the Horizon service page.

About Horizon Business Phone Systems

Horizon is a hosted phone system, which means there is no on-premise hardware required and a broadband access service is used to carry your business calls. There is no need for a traditional, premise-based pbx phone system as everything is expertly managed from our data centres solely in the UK. The service has lots of clever features and an emphasis on control and administration through the web. Horizon is suitable for any sized business looking reduce costs, consolidate services and improve their productivity, service levels and professionalism.