Does your business have an up-to-date Disaster Recovery Plan? With the latest business communications and technology solutions and a mobile-enabled workforce, businesses need not suffer during the annual UK winter storms. UK storms impact As the winter storm season begins this year, all businesses should be thoroughly prepared because none of us know with any meteorological precision what is…
PCI DSS Compliance The UK Government’s Cyber Security Breaches Survey 2017* revealed that nearly half of all UK businesses had suffered a cyber breach in the previous 12 months with small businesses hit particularly hard by attacks. With more stringent data protection laws in the form of the EU’s new General Data Protection Regulation (GDPR) coming into force in May…
What are the business benefits of call recording? With new legislation in the form of MiFID II coming into force for financial services organisations next year plus other ongoing UK and EU compliance requirements (PCI DSS and FSA), there are lots of regulatory reasons for introducing call recording to your business. But it’s not just about compliance; there are plenty…
Columbus UK launches Hosted Call Centre solution for UK small and medium-sized businesses. As an add-on to their highly popular Hosted Business Phone System called Horizon, Columbus UK has launched a very powerful and scalable hosted call centre solution for UK businesses. The service is called Horizon Call Centre and it is the latest edition to their growing Business Voice…
The UK government’s flexible working laws have been in place since June 2014. Rights that were previously only reserved for carers and those looking after children have now been extended to the wider working population which means that your business is more than likely impacted. Whilst many businesses across the country have embraced flexible working and made the necessary HR…
Business Telephone Numbers – Important Ofcom Changes If your organisation uses business telephone numbers such as non-geographic service number for customers to contact you beginning 08, 09 or 118 you need to be aware of changes to how these numbers operate and are charged. Ofcom are introducing a new system which will provide greater confidence to callers by enabling organisations…
